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Terms & Conditions

Privacy Policy


Terms & Conditions

Welcome to Qgroove.com, a division of Dream Digital Studio Pte Ltd. We like to make your online shopping a happy and enjoyable experience. By visiting and shopping at Qgroove.com, you agree to accept the following Conditions of Use:


All content such as images, text and illustrations is the property of Dream Digital Studio Pte Ltd. No one shall duplicate any content without the prior permission of Dream Digital Studio Pte Ltd.


When you subscribe to Qgroove.com's newsletter, you will receive email messages alerting you of new products, promotions, contests and upcoming events. You may unsubscribe to our newsletter anytime by emailing us at askQ@Qgroove.com . You will also receive communication from us in reply to any queries that you have directed to us through our website.

Pricing, Colours & Product Description

Dream Digital Studio Pte Ltd strives to be as accurate as possible with our product description on Qgroove.com. However, please allow for slight variations of colours as your monitor might display a different colour from the actual product. In the event that a product is listed at an incorrect price due to typographical, systems or human errors, Qgroove.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Qgroove.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment accepted.

Your Account & Activity

You agree that you will be personally responsible for your use of Qgroove.com and for all of your communication and activity on the site. Dream Digital Studio Pte Ltd reserves the right to deny you access temporary or permanently to Qgroove.com without notice if we found you to be using the site in any inappropriate manner such as harassing other site users, engaging in prohibited activities or violating any Conditions of Use set forth here.

Site Policy

Dream Digital Studio Pte Ltd reserves the right to make changes to Qgroove.com's Terms and Conditions at any time. For more information, please contact us.

Eligibility To Purchase

The purchase of merchandise through the Dream Digital Studio Pte Ltd ("DDS") website, Qgroove.com ("the Site"), is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The Site is available only to individuals and others who meet the DDS terms of eligibility, who have been issued a valid credit card by a bank acceptable to DDS, whose applications are acceptable to DDS and who have authorised DDS to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase (see Payment). Purchases made on the Site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. DDS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where DDS feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


All orders are subject to acceptance and availability. All communications including advertisements made by DDS and all information on this Site are invitations to treat only and are not offers or unilateral contracts.

All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured. If you are buying from outside Singapore, you may also incur duties levied by the jurisdiction to which you have specified delivery. Please refer to the FAQ sections on Duties & Taxes.

Acceptance Of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.
Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and DDS will be perfected when we despatch the goods to you. The sale contract is therefore concluded in Singapore and the language of the contract is English. The contract will be subject to these terms and conditions and governed by Singapore law and you agree to submit to the non-exclusive jurisdiction of the Singapore courts in respect of any dispute that may arise under it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Payment can be made by Visa, Visa Electron, Master Card, American Express, Delta, and Switch debit cards. Payment will be debited and cleared from your account upon receipt of your order by DDS. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment to DDS, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this Site are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. DDS does not hold your credit card details on the website or our customer database.
To help ensure that your shopping experience is safe, simple and secure the Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Further information about security measures employed on the Site is contained in our Security Policy.


DDS insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered, at which point responsibility for your purchased goods passes to you.

Tracking Your Order

You can check the current status of your shipment by viewing Track Your Order. Simply type in your unique tracking number which we e-mailed to you, and we will track your shipment for you. You should note that any timescales given for delivery are estimates only and, as such, time of delivery is not of the essence of any contract between us.
We will not be liable to you or any third party for any loss of profit, business or goodwill or any indirect, special or consequential losses that may arise either from a failure to deliver goods or a delay in delivering goods whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by DDS's negligence.
DDS will store a record of your transactions for a minimum of one year. Please note that, for your security, only a record of your transaction is kept on the Site; your credit card details are not held on the Site.

Cancellation, Returns and Exchanges

Due to the handmade and customised nature of our bags, all sales are final. However, should your item arrive damaged, we will provide complimentary repair or issue an exchange.

Please email us at askQ@Qgroove.com with the subject "Damaged Returns - Order ID" within 5 business days of receiving your order. Returns made without prior notification may not be processed. We request that all merchandise are returned in its original Qgroove packaging within 14 days of the date of your request. Returns received outside the above time frames (other than when faulty) are accepted at the discretion of DDS and can only be refunded as a 'store credit'. Merchandise returned without their original boxes may not be accepted.

Return shipping charges are non-refundable and full responsibility of the customer.

Please note that returns and exchange do not apply to fully customised pieces.

We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Singapore.

Use Of Site

Use of this Site, which is owned by Dream Digital Studio Pte Ltd, is subject to the following terms and conditions.
Copyright and all other intellectual property rights in both the content of this Site and the Site itself is owned by or licensed to DDS. Copyright 2008 Dream Digital Studio Pte Ltd. Except as expressly set out below, all rights reserved.
Content included in the Site may be accessed by you for your own internal non commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.
You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this Site.
You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.
You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.
You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these terms and conditions.
Unless authorised in writing by DDS, DDS expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking").
You are prohibited from using any marks for any purpose including, but not limited to use as metatags on other pages or Sites on the World Wide Web.
DDS may terminate your access and use of any part of this Site at any time without notice if you are in breach of any of the terms of these terms and conditions.
The content included in this Site is provided on an "as is" basis. DDS does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. DDS reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.
DDS will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by DDS's negligence.
DDS does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.
From time to time, DDS may change, alter or modify these terms and conditions. Any changes to these terms and conditions will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified terms and conditions, but will not affect any orders already placed by you. If you do not agree to the modified terms and conditions, you should cease use of this Site.
These terms and conditions shall be governed by and interpreted in accordance with Singapore law and the courts of Singapore shall have non exclusive jurisdiction to hear all disputes arising in connection with these conditions.

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Privacy Policy

DDS and its subsidiary companies respect the privacy rights of its online visitors and recognise the importance of protecting the information collected about them. We have adopted a corporate wide privacy policy that guides how we collect, store and use the information that you provide us with.
We are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when buying online. As part of our commitment to your privacy rights and security, our website has been certified by Verisign.
If you are under 18, we require that you inform a parent or guardian about DDS's Privacy Policy as well as requiring their consent to the privacy policy before ordering online.
The following information is provided by DDS to enable our online visitors to be fully informed of our privacy policies. By visiting Qgroove.com, you are accepting and consenting to the practices described in this privacy policy and the Terms and Conditions.
 Exactly what personal information may be collected and by what means
 Other information we collect through our services
 What about Cookies
 How this information may be used, including anyone it might be shared with 
 Safeguarding your personally identifiable data 
 Your consent

Please note that this policy applies to DDS and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. Please ensure that you read the privacy policy of such other companies or organisations before submitting any personal information. Furthermore, from time to time DDS may employ third party business partners to collect personal information on DDS's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by DDS to fully comply with the DDS privacy policy as set forth herein.

Exactly What Personal Information May Be Collected About You And By What Means?

DDS collects personal information in several ways directly from its online visitors when they order for themselves, or when they register for a service offered by DDS. If an order is placed with us, we need to hold personal information including your name, Email address, phone numbers, home address and birth date so that we can process and fulfil your orders. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on DDS systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Other Information We Collect Through Our Services

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

What About Cookies?

Our Site uses cookies to keep track of how often you visit our Site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

How This Information May Be Used, Including Anyone It Might Be Shared With

DDS may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our Site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

Safeguarding Your Personally Identifiable Information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

Your Consent

By visiting Qgroove.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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